The resort is not a campground. Our resort is site-owned, and our expectations for our owners and resort guests are to provide a luxury experience. You have chosen one of the nicest resorts in the country to enjoy your vacation. Our resort and sites are customized, magnificently landscaped, and very well-maintained. We want all our resort guests and owners to remain comfortable during their stays. Please become familiar with these guidelines.
All guidelines established below are a collaboration of The Management Company, its clients, and the POA guidelines established for this resort.
Check-in for RV Sites is from 1-7 p.m.
Check-in for Tiny Homes or Cabins is from 4-9 p.m.
No early check-ins and no late check-outs are permitted. If you arrive outside of your check-in window listed above and wish to be permitted entry to the resort, there will be an after-hours emergency check-in fee of $50 for a tiny home and $100 for an RV.
Check-out is at 11 a.m. on the day of departure for all sites and tiny homes.
Quiet hours are from 10 p.m. to 8 a.m.
Excluding service animals, pets are allowed in pet-friendly rentals.
Vehicles
Resort staff reserves the right to limit additional vehicles per campsite.
All vehicles must display a valid parking permit placed on your rear-view mirror. A vehicle without a proper parking permit is subject to being towed at the owner's expense. Vehicles, golf carts, bicycles, etc., are not permitted to park on the street. All personal-use vehicles must be parked on the concrete pad without impeding the street.
Visitors
Resort staff reserves the right to limit additional vehicles per campsite.
Visitors may or may not be permitted depending on our capacity. If visitors are permitted, there is a per-person, per-day fee (varies depending on the time of year). Please contact the resort regarding resort visitors.
Children
Parents are always responsible for their children’s safety and behavior. All persons under age 16 are required to be supervised by an adult. An adult is someone 21 years of age or older.
Laundry
The laundry room is open from 8 a.m. to 8 p.m. Please do not hang clothes or towels on lines outside your unit or in the trees on property.
Pets
All pets must be registered with your reservation.
Animals must always be kept on a leash (not to exceed 6 feet in length) and may not be left unattended. Animals may not be tethered to utility fixtures, picnic tables, trees, or fences. Animal waste must be picked up by the pet owner.
Restrooms and Showers
The restroom and shower suites are available at the amenity center.
Burn Bans
During burn bans, fires are not permitted. You will see signs at the entrance and amenity center indicating if a burn ban is in effect.
Trash Removal
Help us stay clean by depositing all trash in a tied bag in the trash bin provided at your site. It will be picked up by resort staff daily starting at 10 a.m. Please take large trash to the dumpsters located at the boulevard entrance of the resort.
After-Hours Assistance/Security
In case of an emergency, please call 911. Alert resort staff as soon as possible, and we will be ready to assist medical staff in reaching the correct location. If this is an after-hours maintenance emergency, please contact the resort phone number.
Vacation Rental Agreement
This is a vacation rental agreement. The rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. By opting in and accepting the policies, terms, and conditions of this agreement, making payment, or taking possession of the property after receipt of this agreement, you acknowledge and accept all of the provisions below and confirm your intent to use this property for a vacation rental.
The Management Company is a resort property management company that rents privately owned units for its owners. Neither the owner nor the management company is responsible or liable for any loss of the tenant’s property, accidents, injury, or damage of any nature caused by the tenant, acts of God, recreational activities, or weather conditions. This agreement applies to all members of the guest’s party, regardless of age or affiliation. The guest acknowledges that they are responsible for sharing the rental agreement and its requirements with all members of their party and any permitted visitors. Reservations are subject to rental rates, fees, and applicable taxes. All reservations require payment of fifty percent (50%) of the total reservation amount and all applicable fees at the time of booking, due within twenty-four (24) hours of booking; otherwise, the reservation will be canceled without notice. Your credit card provided at the time of booking will be charged for all due payments unless alternate arrangements are made in advance. The balance owed shall be due upon the due date. For RV sites and tiny homes, the due date is fourteen (14) days prior to your check-in date. Your reservation becomes valid upon receipt of your signed contract and the fifty percent (50%) deposit, which must be paid at the time of booking and processed and confirmed. All reservations must be made via credit card. The Management Company and our resort cannot accept cash or checks. For credit card payments, the cardholder’s name must match the renter’s name listed on the rental agreement, and the address provided for the contract must match the address of the cardholder on file. All payments received will be held in an escrow account of the Management Company’s choice. Payments may be deposited in an interest-bearing account, and any accrued interest shall be disbursed to the resort property management company. All reservations are final. Rates and terms may vary on any given date, but rate variations do not allow for refunds or discounts to this reservation. Any changes, including date changes, switching units, or complete cancellations, will invoke the cancellation policy.
Cancellation Policy
If a renter paid the Reservation Guarantee cost when reserving their unit, the guest may cancel up to fifteen (15) days prior to their check-in date and receive a full refund (minus the reservation guarantee cost). If a renter paid the Reservation Guarantee and cancels within fourteen (14) days of their check-in date, the collected monies will be placed in an interest-bearing escrow account (minus the reservation guarantee amount) and must be applied to a new reservation made within one year from the date of cancellation. Once the one-year time frame has expired, all monies paid will be forfeited. Please ensure to utilize the entire amount, as any unused portion is non-refundable and will be forfeited. Please note that when booking your new reservation, you will again have the option to purchase the Reservation Guarantee. However, the guarantee would only allow you to reschedule if needed and would not entitle you to a refund. The Reservation Guarantee amount will be based on the new reservation total. Without the Reservation Guarantee, no refunds or reschedules will be allowed. We cannot offer refunds for late arrivals or early departures. The Management Company cannot change or alter these policies. The Management Company does not have the authority to offer future credits or refunds for unexpected cancellations due to emergencies, regardless of the situation, including but not limited to weather conditions, death, injury or serious illness, job loss, or acts of God. Please do not ask. If a tenant fails to check in for their reservation on the scheduled date, the tenant will forfeit any paid rental monies and reservation rights, effective at 11:00 a.m. on the following day. We cannot refund for unused days in the event of a late arrival or early departure.
BY AGREEING TO THE TERMS, POLICIES, AND CONDITIONS, YOU AFFIRM THAT YOU HAVE READ AND UNDERSTAND THE CANCELLATION POLICY AS IT APPLIES TO YOU AND ALL MEMBERS OF YOUR PARTY.
CHECK-IN AND CHECK-OUT
You must arrive within your designated check-in timeframe. We do not always have after-hours staff available. You must check out on or before your designated check-out time. Please see below for details!
RV Sites
Check-in time is from 1 p.m. to 7 p.m. (early check-in is not an option). Check-out time is 11 a.m. (late check-out is not an option). We do not offer seasonal storage for RVs and trailers. A maximum of two pets is allowed per reserved site. Please see the pet policy below. Place trash in a trash bin, if provided, and curbside, or curbside on the concrete pad no later than 10 a.m. Please place the lid on the trash can and ensure the tied bag is inside. Certain times of the year may require minimum stays. Please contact property management if you have questions. Payment in full is required fourteen (14) days prior to arrival.
Tiny Homes
Check-in time is from 4 p.m. to 9 p.m. (early check-in is not an option). Check-out time is 11 a.m. (late check-out is not an option). You will be provided a key code to access your tiny home upon arrival. If you are renting a tiny home, basic kitchen flatware, soap, paper products, linens, and towels will be provided. If you feel you will need additional soap, paper products, towels, or specialty cookware, please bring these with you for your stay. Before you check out, place dirty dishes in the dishwasher (if provided; if not, please wash dishes) and use the dishwasher tab provided. Pots and pans do not clean well in the dishwasher; please hand wash these in the sink. A maximum of two pets is allowed per reserved home. Please see the pet policy below. Place trash in the provided bin, if provided, or curbside on the concrete pad no later than 10 a.m. Please place the lid on the trash can and ensure the tied bag is inside. Certain times of the year may require minimum stays. Please contact property management if you have questions. Payment in full is required fourteen (14) days prior to arrival.
Responsible Party
The person in whose name the property is reserved must arrive with your party. Their driver’s license must be presented upon arrival at the front gate to be permitted entry. This person will be held responsible for all occupants complying with rental policies, resort guidelines, resort staff instructions, and restrictions. The responsible party must be at least twenty-five (25) years of age and is required to stay in the property for the time reserved.
Rental Capacity
The number of persons listed on your reservation is the number of people who must arrive in your party. If more people arrive than listed on the reservation, a per-person, per-day charge will apply before your party can enter the resort. Resort visitors (not guests) may or may not be permitted entry depending on the season. There will be a charge per person, per day for a guest’s visitors. If you plan to have resort visitors during your stay, please contact the property management team to discuss cost and availability.
Equipment Failure, Housekeeping, and Other Inconveniences
All equipment at your unit should be in working order. Please report any immediate issues. We will make every effort to rectify the problem, but the Management Company cannot refund money due to a mechanical failure. We will be as responsive as possible and will do our best to resolve issues that are within our control. If you are not satisfied with the housekeeping conditions, please notify us immediately upon arrival. If the office is closed because it is after hours, please notify the front gate security guard, and they will contact our team.
Damage to the Property or Theft
The condition in which you leave your site or tiny home may result in charges to your credit card. The security damage waiver (labeled Resort Fee for RV sites and homes) you paid when reserving your unit covers accidental damage up to $200 for tiny homes and up to $100 for RV sites. Any accidental damages beyond these amounts are your responsibility. Accidental damage is defined as sudden or unexpected damage to the property, including, but not limited to, drink spillage, carpet stains, scratches, or ripped upholstery. Damages resulting from purposeful human action, whether directed at oneself or others, shall include, but not be limited to, self-inflicted and interpersonal acts intended to cause harm or an act which is in such a reckless manner as to willfully and wantonly damage, injure, or destroy any property. If damage is determined to be intentional, your credit card will be charged the full amount required to replace or repair the damaged item(s). You will receive a full list of items requiring repair, excess cleaning, or replacement within 30 days of departure. Maintenance and cleaning fees do not negate your responsibility as a guest. If items from a unit go missing, you agree to have your credit card charged to replace those missing items. Finally, third-party vendor charges from our suppliers or linen company for damaged towels, duvets, or other linens are subject to charges. Invoices for charges will be provided if these linens are deemed unusable for hotel-quality use by the third-party company.
Hot Tubs
If your site or home has a hot tub, you need to bring extra towels for your party. Towels must not be hung outside of your RV or tiny home at any time. Special use instructions for your hot tub will be provided upon your arrival at check-in. Failure to follow these rules may result in unsafe conditions or damage to the equipment. Hot tubs are serviced and sanitized prior to guests’ arrival. Neither the property owner nor the Management Company shall be liable for any injury or illness due to using the hot tub.
Air Conditioning
The property management company checks and cleans tiny home units prior to a guest’s arrival. The unit’s air conditioning system will be ensured to be working prior to arrival. If a unit’s air conditioning system is damaged or malfunctions during your stay, every effort will be made to repair the system. We cannot issue refunds for air conditioning systems not functioning properly.
Pet Policies
Pets are allowed in pet-friendly rentals. Please refer to your reservation agreement to ensure your rental is pet-friendly. The maximum number of pets per site or tiny home is two. These must be domesticated pets or service animals only. Service animals are allowed to the extent permitted by law unless the property owner has qualified for an exemption (such as if the service animal poses a direct threat to health or safety). Pet kennels are not permitted outside the RV or tiny home. Tiny home pet fees are $25 per pet, per day (peak season costs may vary). The Management Company does not have the ability to change or alter these policies. Pet owners are required to bring a crate for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up-to-date on vaccinations. You must carry a copy of your pet’s vaccination records and provide them upon request from resort staff or property management. Pets must remain on a leash, not longer than 6 feet, at all times while outside of an RV or tiny home. Our staff reserves the right to remove hostile and disruptive pets from the resort. By accepting this document, you are agreeing that you are responsible for any damage (including replacement costs of damaged items) or harm caused by pets that accompany your party. If you violate the terms of this agreement and bring excess or non-disclosed pets to the property, you are subject to credit card charges of $250.00.
This Resort is Privately Owned
This resort and its units are privately owned and managed by The Management Company. The expectation of this resort, its owners, and The Management Company is a luxury experience. This is not a campground. You have chosen one of the finest resorts in the country for your vacation. All guests and site owners must always comply with all resort guidelines and staff instructions. Failure to do so can result in ejection from the resort without a refund.
Number of Cars
Most sites provide enough room for two (2) vehicles to park on the concrete pad. Vehicles are not allowed to be parked on the street throughout the resort. We do not offer overflow parking. We recommend bringing as few vehicles as possible.
RV Requirements
Pop-up campers, truck campers, and tent camping are expressly prohibited. Class A, B, and C RVs; motorcoaches; travel trailers; and fifth wheels are permitted if they are 10 years old or newer. Some custom classic restorations may be permitted. If you have questions or want to ensure your RV will be permitted, please contact the property management team. RVs must be a minimum of 20 feet in length.
Substitution
We reserve the right to substitute accommodations if circumstances require it. If for any reason a unit becomes unavailable, The Management Company will offer the tenant alternative units. If none of those alternative units are acceptable to the tenant, The Management Company will issue a full refund of all monies.
What is Provided at a Tiny Home
Starter amounts of paper products (toilet paper, paper towels) and soaps will be provided. Starter amounts of linens and towels will also be provided. If you feel you and your party will need additional towels, paper products, trash bags, or soaps, please bring those with you. We require RV septic-safe toilet paper products to be used for all RV sites and tiny homes.
Items Left in the Unit
Please gather all belongings prior to checking out. The resort does not have overflow storage capabilities for items left behind. If these items are not claimed within twenty-four (24) hours, they will be disposed of in the resort trash bins.
Disbursement of Rent
Tenant authorizes The Management Company to disburse rental funds to owners or third parties for any goods, services, or other benefits procured for the benefit of the tenant at any point from the beginning of the effective cancellation date of the reservation.
Tenant Duties
Tenant agrees to keep the premises clean and in a safe condition. Tenant agrees to comply with all resort guidelines, policies, rules, procedures, and staff instructions. Tenant agrees to keep the premises free of smoking-related items such as cigarette butts. Please dispose of all smoking-related items properly. Cigarette butts are the number one cause of fires in the Texas Hill Country. Our resort common areas and amenities (pool, clubhouse, etc.) are non-smoking. You may smoke at your site or in designated smoking areas. If evidence of smoking inside a unit is found by our staff, you will be subject to a $500.00 charge to your credit card.
Owners' Closets or Locked Areas
Any locked closets or other locked areas are reserved for the storage of owners’ private property. They are not included in the rental.
Mandatory Evacuation
If state or local authorities order a mandatory evacuation of an area that includes the premises, the tenant shall comply with the order. Upon compliance, the tenant will be entitled to a refund of the pro-rated rent for each night that the tenant is unable to occupy the premises because of the order.
Entry for repairs and expedited eviction
From time to time, it may be necessary for The Management Company employees to enter the unit during reasonable hours for any purpose connected with the repair, care, or management of the property. If the tenancy created hereunder is for thirty (30) days or less, the expedited eviction procedures set forth here will apply. If the tenant fails to comply with any of the resort guidelines, policies, rules, procedures, or staff, or breaches this agreement, this will immediately result in the termination of the tenant’s occupancy. The tenant will be ejected from the resort without a refund.
Indemnification and hold harmless: Right of entry; Assignment
Tenant agrees to indemnify and hold harmless The Management Company, the resort, and the unit owner from and against any liability for personal injury or property damage sustained by any person (including the tenant’s guests) as a result of any cause. Tenant agrees that The Management Company employees or the unit owner may enter the premises during reasonable hours to inspect the premises and make repairs, alterations, or improvements. Owners and their agents may also show the premises to prospective buyers during reasonable hours. Tenant shall not assign or sublet the agreement in whole or part without the written permission of The Management Company.
Binding Arbitration
Any controversy or claim arising out of or relating to this vacation rental agreement or the breach thereof shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The place of arbitration shall be Charlotte, North Carolina. North Carolina law shall apply. Judgment of the award rendered by the arbitrator(s) may be entered in any court of jurisdiction thereof.
Disclaimer
Renter expressly acknowledges and accepts that the rental of a unit from the Management Company does not create, is not intended to create, and shall not be interpreted to create, a landlord-tenant relationship under Title 8, Chapter 92 of the Texas Property Code, at common law, or under any other applicable law. The Management Company expressly disclaims any warranties of habitability, merchantability, or any other obligations required of a landlord under Title 8, Chapter 92 of the Texas Property Code, at common law, or under any other applicable law.
Events & Quiet Hours
The Management Company & the resort POA may have regular on-site events. These events are always subject to change due to weather conditions. Some of these events may require an additional fee. Please contact the property management team regarding event availability. The Management Company may host VIP events for our members, site owners, and at those times, amenity availability may be limited. Quiet hours are from 10:00 PM to 8:00 AM daily. Guests creating excess noise that disturbs the enjoyment and right to a quiet environment of the resort or its guests are subject to immediate ejection from the resort without a refund.
Airbnb and VRBO Reservations
The Management Company will not hold funds for rentals processed through VRBO or Airbnb. It must be understood that Airbnb and VRBO do not keep funds in a trust account. Any changes to reservation dates booked through Airbnb and VRBO, including adding additional nights, must be arranged through an amendment made via Airbnb or VRBO. In case of an emergency, call 911. Please notify the management company and resort staff as soon as possible.
By agreeing to the policies, terms, and conditions, you certify that you agree to abide by the rules, policies, and guidelines of the resort and this signed agreement pertaining to the property you are renting. Failure to adhere to this agreement may result in forfeiture of your deposit and/or denial of occupancy without a refund. You will only bring the number of people listed on your reservation, or you agree to pay the additional fees for extra resort guests in your party. You agree not to bring a pet unless the unit is pet-friendly, and you agree to the pet fees that apply. You agree to bring your pet vaccination records with you and will present them to any resort staff or resort property management upon request. You authorize the use of your credit card for any intentional damages, damaged linens, or excess cleaning incurred during your tenancy or for any breach of these terms. You understand that if you wish to rent a property for purposes other than a vacation, authorization must be obtained in writing prior to finalizing the reservation.
You agree that this is a legally binding acceptance, and you have read the terms, policies, and conditions in this document as well as other documents provided. The agreement to opt-in to these policies, terms, and conditions certifies that this electronic agreement is accepted.
Privacy Policy
Your privacy is important to us. To protect your privacy, our online information practices disclose how your collected information is used. This notice applies to all information collected or submitted via our website. Some pages allow you to filter and make a reservation. The information collected includes name, email, phone number, address, and credit/debit card information. We only use this information to complete your request for reservation and future communication. We do not share any of this information with outside third parties. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. By agreeing to these terms and policies, you consent to charges to the credit card on file for outstanding deposits for your reservation. Should you have questions or concerns, please contact the resort.
Thank you,
Your Team at The Management Company
